Refund & Cancellation Policy

1. Eligibility for Refunds

Customers are eligible to request a full refund within 7 calendar days from the initial purchase date under the following conditions:

• The software cannot be successfully activated or configured on a supported operating system (Samsung Smart TV, LG webOS, Android TV, Fire TV, Apple TV, iOS, Android, Windows, or Mac).
• Our 24/7 technical customer support desk is unable to resolve the technical issue within 24 hours of being reported.

2. How to Request a Refund

To initiate a refund request, simply contact our billing team with your order details:

• Billing Email: billing@printops.store
• Required Details: Order Reference ID (found on your Paddle invoice email) and a brief description of the technical issue encountered.

Our billing desk will process your request within 24 business hours. Refunds are credited directly back to the original payment method (Credit/Debit Card, PayPal, Apple Pay, or Google Pay) via Paddle.

3. Subscription Cancellation

If you have purchased a recurring license subscription, you may cancel your auto-renewal at any time without fees or penalties:

• Via the self-service subscription management link included in every Paddle receipt email.
• By emailing our billing desk at billing@printops.store at least 24 hours prior to the next billing date.

Upon cancellation, your license remains fully active until the end of your prepaid period and will not be renewed.

4. Payment Gateway & Merchant Inquiries

For any direct inquiries regarding transaction receipts or merchant processing, please contact:

Merchant Billing Desk: billing@printops.store
Customer Support: support@printops.store
Merchant of Record: Paddle.com Market Ltd.